Businesses are increasingly switching to VoIP phone services, which are becoming progressively more reliable and attractive to businesses. But there are some things to keep in mind before making the switch.
Plan Ahead
The switch to VoIP is a significant step for any business and will have a big impact. The old Integrated Services Digital Network (ISDN) lines and Public Switched Telephone Networks (PSTN) will be phased out across many regions, making VoIP implementation essential for businesses that want to stay connected. With a comprehensive post on VoIP systems, you’ll have the flexibility to connect from anywhere as long as you have a reliable internet connection. You should prepare for the transition ahead to make the process as smooth and seamless as possible. Start by finding a provider who understands your needs and is willing to provide support throughout the transition process. Evaluate your current infrastructure, including your office’s bandwidth, to ensure it can handle the additional data usage of VoIP calls.
Make Sure Your Network Is Ready
Business owners often know that their antiquated traditional phone system is outdated and needs an upgrade. However, the “how” of doing this often stops them from taking action. The first step is ensuring your network is ready to support VoIP. This includes assessing your internet connection, recording your existing dial plan configuration, and checking whether your LAN (local area network) equipment is compatible with VoIP.
Once you have determined your network is ready, ask your business VoIP provider about their setup process. Ideally, the process should include training your team on how to use the new system. Ask your provider if they provide live or webinar training and instruction manuals to help your team acclimate to VoIP technology. Also, check if they can offer you a demo to test the system before committing to a full deployment.
Train Your Staff
During the VoIP network transition process, make sure to train your employees. Ask if your provider will provide training through live or webinar sessions, written instruction manuals, and online video tutorials. This will help ensure that your team knows how to use the system and will be able to troubleshoot any problems that may arise in real-time. Upgrading to VoIP allows companies to reap various benefits, including increased flexibility, productivity, and cost savings. Although daunting, it is not impossible with the right preparation and support. Following the steps outlined above will allow you to successfully transition and avoid the pitfalls that are all too common with new technology. This will save your company money, minimize downtime and keep customers happy. By doing your research and choosing the right provider, you can enjoy all of the advantages that VoIP has to offer. Then you can focus on making your business grow.
Don’t Forget About Mobility
Some businesses use a VoIP system while keeping some landline phones just for backup. This allows for a smooth transition to the new system when the time comes. A VoIP system utilizes Session Internet Protocol (SIP) to connect telephones and other devices, such as fax machines. However, VoIP does not do away with traditional telephony, so it’s important to consider how to handle it. For example, an IVR (interactive voice response) is a common option allowing callers to select menu options. This can direct calls to the right person or department or voicemail. When selecting a business VoIP service provider, ensure they offer a number porting process that can be completed promptly.
